The law firm "Palomar Abogados" presented in the ANTENA 3 TELEVISION program "Hablando en Plata", directed by the journalist Sonsoles Onega, its vision regarding a problem of social importance such as the "digital divide" that affects the segment of the elderly population, and tried to show through a real situation how such a digital divide affects bank customers.

You can see in this link the intervention of the lawyer Juan Pablo Palomar in the television program "Hablando en Plata", by the journalist Sonsoles Onega:

https://www.youtube.com/watch?v=nYL6XqqjVUw

Certainly, since 2020, the EU institutions have been warning that the digital transformation must necessarily be accompanied, in order to avoid discriminatory effects, by rules that meet the needs of the elderly, since these, not being familiar with digital tools, are prone to be affected by situations of financial exclusion and even fraud.

Despite the community framework, full of good intentions, the only regulatory reference that we find in Spanish law is Law 4/2022, on measures to protect consumers in situations of economic and social vulnerability, which are limited to a commitment by the government to establish, in coordination with the Bank of Spain and financial institutions,  Certain inclusive measures, including the creation of simpler and more understandable technologies, increased safety and face-to-face care for the elderly in the use of digital technologies

Unfortunately, all this has been left in the mud and has not materialized in any concrete protective measure for the elderly bank customer.  For this reason, for the law firm "Palomar Abogados" it has been gratifying to be able to cooperate, through its participation in the Sonsoles Onega program "Hablando en Plata", broadcast in the premiere of the season under the title "second-class citizens", to disseminate an issue of high social significance, which by the way, year after year,  Given the demographic curve, it will go "in crescendo".

No effort is in vain when it comes to exerting pressure on the competent institutions and authorities to adopt concrete and efficient measures to respond to the needs of our elderly, and to require ethical and responsible management of the banking service.

If you have been the target of bank phishing, contacted now, we will offer you the clear and honest service you deserve

https://www.palomarabogados.es/contactar